At Orgatma.com, we strive to provide high-quality products and services. If you are not satisfied with your purchase, please review our refund and cancellation policy below.
1. Order Cancellation
Once an order is placed, it will be dispatched the next day. Before dispatch, you may cancel your order by contacting our customer support team at +91 89562 36956.
After Shipment: Once the order has been shipped, cancellations are not allowed. You may initiate a return at your cost after receiving the product. We shall review the product condition and initiate you refund.
We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud. If we cancel an order, a full refund will be processed.
2. Refund Policy
Eligibility: Refunds are applicable only for defective, damaged, or incorrect products.
Non-Refundable Items: Certain items, such as perishable goods, personalized products, and digital downloads, are non-refundable.
Refund Process:
In case of defective, damaged, or incorrect products, you must initiate a refund request within 7 days of receiving the order.
Provide proof of the issue (photos or videos) to our customer support team on +91 89562 36956.
Once approved, the refund will be processed to your original payment method within 3 business days.
3. Return & Exchange Policy
Return Window: Items must be returned within 7 days of delivery.
Condition of Returns: The item must be unused, in its original packaging, and in resalable condition.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.
Exchange Process: If you receive a defective or incorrect product, we will provide a replacement at no extra cost.
4. Late or Missing Refunds
If you haven’t received a refund within the specified period, please check with your bank or payment provider.
If the issue persists, contact our support team for assistance.
5. Contact Us
For any refund or cancellation inquiries, you may write to us on [email protected]